Returns & Exchanges
We want you to love your Uyota's Style purchase. If you're not completely satisfied, we're here to help.
Last updated: 30 July 2026
Return Policy Overview
30-Day Return Window
You have 30 days from the date of delivery to return most items for a full refund or exchange.
This 30-day policy is a goodwill offer on top of your legal rights. If you bought online, you also have a statutory right to cancel most orders within 14 days of receiving them under the Consumer Contracts Regulations 2013 — this does not apply to made-to-order or personalised items. See our Terms & Conditions for the full position.
✓ Returnable Items
- • Unworn clothing with original tags
- • Accessories in original packaging
- • Home décor items in original condition
- • Items purchased at full price
✗ Non-Returnable Items
- • Intimate apparel and undergarments
- • Custom or personalized items
- • Final sale items
- • Items worn or damaged
How to Return an Item
Contact Us to Start Your Return
Email hello@uyotastyle.com (or message us on WhatsApp) within 30 days of delivery, quoting your order number and the items you'd like to return or exchange. We'll confirm your return and reply with the return address and instructions. Please wait for our confirmation before sending anything back.
Need help? Our customer service team is available Monday-Friday, 9 AM - 6 PM GMT.
Package Your Items
- • Include all original tags and packaging
- • Use the original shipping box if possible
- • Include a note with your order number inside the parcel
- • Pack items securely to prevent damage
Ship Your Return
Send the parcel to the return address we provide. For change-of-mind returns you arrange and pay for the postage; we recommend a tracked service and keeping your proof of postage, as items remain your responsibility until they reach us. If your item is faulty, damaged or not what you ordered, we cover the return postage — see below.
Important: Please return items only to the address we give you when we confirm your return. Parcels sent back without contacting us first may be delayed while we trace them.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same 30-day timeline and condition requirements as returns.
Exchange Process
- • Select "Exchange" when initiating your return
- • Choose your preferred replacement item
- • We'll ship your exchange once we receive your return
- • Price differences will be charged or refunded accordingly
Refund Information
Processing Time
- • Return received: 1-2 business days
- • Inspection completed: 2-3 business days
- • Refund processed: 3-5 business days
- • Bank processing: 5-10 business days
Refund Methods
- • Original payment method: Full refund, by default
- • Store credit: Available on request — added to your account and applied automatically at your next checkout
- • Offline orders: Refunded by the method you paid with, or as store credit
You can see your store credit balance and history under Store Credit in your account.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees. Returns must be initiated within 30 days of delivery.
Additional Requirements
- • Contact customer service before returning
- • Use trackable shipping method
- • Mark package as "Return Merchandise"
- • Include customs declaration
Damaged or Defective Items
If you receive a damaged or defective item, please contact us and we'll put it right — a replacement or a refund, including the cost of returning it to us. This is in addition to your legal rights under the Consumer Rights Act 2015, which are not limited by anything on this page.
When reporting damaged items:
- • Let us know as soon as possible, ideally within 48 hours of delivery — this helps us resolve it quickly, but does not affect your statutory rights
- • Provide photos of the damage
- • Include your order number
- • Keep all packaging materials
Return Fees
| Return Reason | Return Shipping | Restocking Fee |
|---|---|---|
| Changed mind / Wrong size | Paid by customer | None |
| Defective / Damaged | We cover / refund your postage | None |
| Wrong item sent | We cover / refund your postage | None |
| International returns | Paid by customer | None |
Need Help with Your Return?
Our customer service team is here to help make your return as easy as possible.
Contact Options
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
Return Address
Returns address will be provided via reply to email sent requesting returns.
Please contact us first at hello@uyotastyle.com to initiate your return and receive the correct return address.